Refund Policy

Withdrawal and Refund Policy

This policy applies to consumers who enter into a distance contract through the initMAX Online Store. It does not limit rights relating to defective performance or other rights that cannot lawfully be excluded.

14-day right of withdrawal

A consumer may withdraw from the contract without giving a reason within 14 days after it is concluded, unless that right has expired under the statutory conditions for immediate supply of digital content. Sending the withdrawal notice before the period ends is sufficient to meet the deadline.

Send an unambiguous withdrawal statement to the seller identified in your order confirmation. For orders sold by FastSpring, you may use FastSpring buyer support. For a direct purchase from initMAX, send it to initMAX s.r.o., Plynární 1617/10, Holešovice, 170 00 Prague 7, Czech Republic, Company ID 11923652, or email [email protected]. We can also help identify and handle a FastSpring order at this email. You may use the English withdrawal form (PDF), but this is optional. The order reference and purchase email help identify the contract.

Immediate supply of digital content

Purchased Products are digital content supplied without a tangible medium. For a paid Product, the right to withdraw without giving a reason is lost after supply begins within the 14-day period only with the consumer’s prior express consent, information and acknowledgement of the loss of that right, and provision of the confirmation required by law on a durable medium, such as email. Merely logging in to the initMAX Portal does not replace these conditions.

If you did not expressly request immediate supply, were not informed that the right would be lost, or did not receive the required confirmation, your statutory rights remain unaffected.

Refund

Following a valid withdrawal, the seller will refund payments received without undue delay and no later than 14 days after receiving the withdrawal notice. The refund will use the original payment method unless the consumer expressly agrees to another method without additional fees. Where FastSpring is the seller, FastSpring processes the refund and initMAX provides assistance. The form is not limited to subscriptions or CZK; EUR or USD may also be stated. A bank account number is not a mandatory element of the notice.

After an effective withdrawal, the consumer must stop using or sharing the digital content, and the Provider may revoke access to the refunded Product.

Defective Product

This policy does not restrict the right to complain about a Product that does not conform to the Contract. Send a complaint or support request to [email protected] with the order number, Product name and a description of the problem. See the Terms and Conditions for further information.

This version is effective from 6 September 2026. It does not affect statutory rights or the terms of earlier orders.