Refund Policy

Right to Withdraw from the Contract

Information Regarding the Right to Withdraw from the Contract

Information on the Right of Withdrawal

As a consumer who has entered into a contract through the online store www.initmax.com, you have the right to withdraw from the contract within 14 days from the date of its conclusion.

To comply with the withdrawal period, it is sufficient for you to send your communication regarding the exercise of the right to withdraw before the withdrawal period expires.

To exercise the right to withdraw from the contract, you must inform us (initMAX s.r.o., Plynární 1617/10, Holešovice, 170 00 Prague 7, IN: 11923652) of your decision to withdraw from this contract through an unequivocal statement (e.g., a letter sent by post or an email to: contact@initmax.com). You may use the attached sample withdrawal form, but it is not obligatory.

Prohibition of Withdrawal

If the provision of services has started before the expiration of the withdrawal period with your explicit consent, you do not have the right to withdraw from the contract.

Therefore, you cannot withdraw from the contract if, before the contract was concluded, you gave your explicit consent for us to start providing the services before the abovementioned withdrawal period expires. From the moment you log into the product user interface, the purchased products and services are fully accessible to you, and from this point onwards, you no longer have the right to withdraw from the contract.

Effects of Withdrawal

If you exercise your right to withdraw from the contract, we will refund all payments received from you without undue delay, and in any event, no later than 14 days from the day on which we are informed about your decision to withdraw from the contract.

We will make such a refund using the same means of payment as you used for the initial transaction, unless we have explicitly agreed otherwise; in any case, you will not incur any fees as a result of such a refund.