Terms and Conditions
Terms and Conditions for Digital Products
1. Introductory provisions
1.1. These Terms and Conditions (the “Terms”) of initMAX s.r.o., registered office at Plynární 1617/10, Holešovice, 170 00 Prague 7, Czech Republic, Company ID 11923652, VAT ID CZ11923652, registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 356164 (the “Provider”), govern the purchase and use of digital products offered at https://www.initmax.com/eshop/ (the “Online Store”).
1.2. A User is an individual or legal entity that obtains or purchases a Product (the “User”). Provisions expressly concerning consumers apply only to a person acting outside their trade, business or profession.
2. Products and licence
2.1. The Products are primarily widgets, modules and other software extensions for Zabbix supplied as digital content (the “Products”). The features, requirements, supported versions and scope of each Product are stated on its product page.
2.2. Paid variants currently marked “PRO Lifetime License” are supplied for a one-time price. They are not subscriptions, no recurring fee is charged and the licence does not renew automatically. Historic subscription orders remain governed by the terms and order information accepted when they were placed.
2.3. “Lifetime License” means a perpetual, non-exclusive and non-transferable right to use the duly purchased version of the Product within the scope of the applicable licence or EULA. It does not mean lifetime operation of the Portal, unlimited technical support or guaranteed compatibility with every future version of Zabbix or other software.
2.4. The User may not resell, rent, transfer or provide the licence, access credentials or Product to a third party unless the applicable licence expressly permits it.
3. Order, price, payment and delivery
3.1. The product page states the essential characteristics and price of the Product. Prices marked “without VAT” exclude tax. The final price including applicable taxes and the selected currency must be shown before the User places a binding order. Tax treatment depends on the customer’s actual country and any applicable exemption, not solely on the website language or currency. The User should check that the billing details are correct before purchasing.
3.2. For purchases through FastSpring, the seller is the FastSpring entity identified in the checkout and order documents. Formation of the sales contract, payment and invoicing are governed by that seller’s terms of sale. These Terms govern the provision and use of the initMAX Product, particularly the scope of the licence, updates and support; they do not replace FastSpring’s terms of sale. For a direct purchase from initMAX, the contract with the Provider is formed when the Provider accepts the order. The User can review and correct the details before submitting the order.
3.3. FastSpring acts as the seller (Merchant of Record) for sales through its checkout, not merely as a payment gateway, and handles payment processing, invoicing and applicable taxes. The specific legal entity and terms are identified during checkout; see the FastSpring terms of sale. initMAX remains the licensor and Product provider. These provisions do not limit mandatory consumer rights.
3.4. By placing an order, the User confirms acceptance of these Terms. Any consumer request for immediate delivery of digital content and acknowledgement of the loss of the withdrawal right is obtained separately.
3.5. After successful payment, the Product is delivered digitally through the User’s account at the initMAX Portal and/or through a link in the order confirmation. The User is responsible for providing a correct email address and protecting their account.
3.6. Variants marked “FREE” are not paid offers, are not priced at 0.01, do not renew automatically, and are supplied within the scope stated on the relevant page and in their licence.
4. Updates and support
4.1. The Provider supplies updates necessary to keep the digital content in conformity for the scope and period required by applicable law, together with any updates expressly agreed for the Product. The User must install offered updates within a reasonable time.
4.2. Updates that the Provider releases for the same purchased Product during its maintenance and identifies as included in the licence may be obtained without another recurring licence fee. A Lifetime License does not by itself include a separate new product, paid upgrade, custom development or service unless expressly agreed.
4.3. The end of active development or support does not by itself terminate a duly acquired Lifetime License to the version already delivered, but may affect future update availability and compatibility.
4.4. Technical questions and requests may be sent to [email protected]. The scope of support included at no additional charge is determined by the Product description or a separate service agreement.
5. Consumer right of withdrawal
5.1. A consumer may withdraw from a distance contract without giving a reason within 14 days after it is concluded, unless a statutory exception applies. Send the notice to the seller identified in the order confirmation. For a purchase from FastSpring, its buyer support can be used. initMAX can also help at [email protected]; for direct purchases from initMAX, notices may be sent to that email or the Provider’s registered office. Details and an optional model form are available in the Refund Policy.
5.2. For paid digital content supplied without a tangible medium, the consumer’s right to withdraw without giving a reason is lost after performance begins within the 14-day period only if the consumer has given prior express consent to that start, acknowledged the associated loss of this right, and received the confirmation required by law on a durable medium, such as email. Merely logging in to the Portal or accepting general terms does not replace these requirements. Statutory rights remain unaffected if these conditions are not met, and rights relating to defective performance remain unaffected.
6. Defective performance and complaints
6.1. The Provider is responsible for ensuring that the Product conforms to the Contract, agreed description, functionality, compatibility and other statutory requirements when supplied. The User’s rights arising from defective performance and the consumer’s rights relating to digital content are governed by applicable law.
6.2. Complaints may be submitted to [email protected]. The User should provide the order number, Product name, Zabbix version and a description of the defect, together with information reasonably required to reproduce it. Consumer complaints will be handled within the statutory period.
6.3. Statutory rights arising from defective performance are not affected by provisions describing the scope of voluntary technical support or by the Lifetime License label.
7. Dispute resolution
7.1. The parties will first attempt to settle any dispute amicably. If no agreement is reached, the dispute will be determined by the competent courts of the Czech Republic, without prejudice to any mandatory consumer rights.
7.2. Consumers may use out-of-court consumer dispute resolution before the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Prague 1, Czech Republic, https://coi.gov.cz/en/information-about-adr/.
8. Personal data
8.1. Personal data processing is governed by the Privacy Policy. FastSpring processes data necessary for orders and payments under its own terms.
9. Final provisions
9.1. The Product, licence scope and price information displayed on the product page and in the payment interface at the time of the order form part of the specific order. Where mandatory law requires it, the interpretation more favourable to the User applies.
9.2. The Provider may amend these Terms for future orders. A completed one-time order remains governed by the version accepted when it was placed unless mandatory law provides otherwise.
9.3. This version of the Terms is effective from 6 September 2026. Earlier orders remain governed by the version accepted when they were concluded.